FAQs About The House Of Bathory

Q1. What are your shipping and delivery times?

The House of Bathory has connected with hand picked international manufacturers in Asia and the UK to bring you the best selection of quality goods at affordable prices.

Shipping is FREE on every item with no minimum spend, however shipping times may vary depending on the item. 

For jewellery, pins, patches, stickers and keychains I have a variety of providers in Asia. For T-Shirts, I use a UK print on demand service who create your custom order and ship direct through Royal Mail.

You may also receive separate packages if you order from different sections of the site for example: If you buy a necklace and a pin, I use two separate manufacturers for those items so you’ll get two deliveries within the time window stated.

Rest assured, I am here to make your Bathory experience a smooth one, so you can rely on UK customer service via email or Facebook messenger directly with me, Countess Calavera.

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Q2. What’s The Returns Policy for House Of Bathory?

I Hope You Absolutely Love What You Get From The House Of Bathory, However Understand sometimes Things Can Happen or You might Decide You Aren’t Happy With What you’ve Ordered. 

I Accept Returns Of Items Within 14 Days Of Receiving Them If you Change Your Mind, Or If An Item Arrives Damaged.

Please contact me immediately at thehouseofbathory@gmail.com if you feel something isn’t right with your order and we can see what to do next.

we can discuss appropriate action via direct messaging ie. refund or exchange of goods and if you need to return items you can use the address below to return your order. Buyer pays postage.

The House of Bathory

4 Dale View 

Crook 

County Durham

DL15 8QR

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..

Q3. What if I don’t Get my Item within 3 Weeks?

Contact me straight away on thehouseofbathory@gmail.com So I can chase up your order and give you an estimated time of arrival. 

I just ask all my customers to please be patient with orders coming from asia, there are sometimes delays with international shipping but I can alway track down your package and keep you updated on where your order is and how long it will take.

I have deliberately chosen manufacturers that have a very decent delivery time because I know you don’t want to be waiting a millenium for your goodies…we may be immortal vampires but we all want our stuff as soon as inhumanly possible right? 🙂

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Q4. Is the House Of Bathory a Huge Company That Has No Time For Customers?

The simple answer is…Absolutely NOT in fact I’m just ONE PERSON. 

I, Countess Calavera am a British handcrafter and artist who really loves all things horror and goth. If it’s strange and unusual I’m there and so I want to bring something different my customers all in one place and without the headache of endless online searching and dodging unreliable offers on social media. I own several of these pieces myself and can guarantee absolute quality on every item.

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Q5. is the jewellery available at house of bathory hypoallergenic?

Nothing on the house of bathory is made of solid/sterling silver or precious metals, it is more costume jewellery made from mostly stainless steel. There is always a possibility of an allergic reaction with items like earrings and necklaces when they contain some metal alloys, so if in doubt maybe these items aren’t suitable for you.

I have quite sensitive skin but find no problem at all with the necklaces i’ve bought for myself.

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Q6. How can i get in contact?

There are a few ways you can send me a message with any question you might have about how to order, the items you’d like or follow up on any orders you make. 

Choose from the list below and shoot me a message!

email: thehouseofbathory@gmail.com

Facebook: The House of Bathory

Instagram: The House of Bathory